This privacy notice provides you with details of how we collect and process your personal data through your use of our site
If you need to email us about anything related to this privacy notice, you can find us at InnovationCBDl@gmail.com
If any of your personal information changes (e.g when you have changed your email address, moved house or maybe changed your name because you have got married – in which case congratulations) please email us at the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.
2. WHAT PERSONAL DATA WE HOLD ON YOU
We may collect the following data about you ;
*Your email address
*Your phone number
*Your date of birth
*Your business name
*Your financial details
*Any personal data you post on our website
*Data about how you use our website
*Technical data such as your IP address,your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.
*Your marketing and communication preferences.
*Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise, such as when entering a competition or completing a survey.
*Photographs of you at events.
*CV and application forms.
*Credit information from third parties.
- HOW WE MAY USE YOUR DATA
We will use your data in order to;
*Process financial transactions to enable you to purchase our products or services.
*Send you customer communications about enhancements to products or services.
*Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints.
*Reply to any enquiries you make about our products or services.
*Send you marketing communications where we are allowed by law to do so.
*Personalise your experience on our website.
*Monitor the use of our website and online services.
* Ask you to complete surveys or invite you to enter into competitions or prize draws.
*Keep records of orders placed and communications in relation to such orders.
*Keep records of communications.
*Analyse your use of our website and other online services.
*Administer and protect our business and website.
* Deliver relevant website content and advertisements to you.
*Understand the effectiveness of our advertising.
*Carry out credit checks.
* Bring legal claims against you should you breach a contract or fail to make payment ( we know you won’t …)
*Comply with any legal obligations we are subject to or as required by a government authority.
* Obtain or maintain insurance policies.
* Manage our business.
* Obtain professional advice.
OUR LEGAL GROUND OF PROCESSING
Under the General Data Protection Data Regulations, we are only legally able to process your personal data if we have a lawful ground to do so.
Our lawful grounds of process are;
*In relation to Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend legal claim as responsible business operations.
*In relation to Prospect Data that we have obtained when you enquiries about our products or services
(Whether that be through our website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, defend or pursue legal claim.
*In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process in order to send you those free resources, reply to your communications about the resources and to keep relevant records, you have given consent to the processing for the purposes of us sending you those free resources and it is in our legitimate interests to reply to your communications and to keep records for our business.
*In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our products or services, for the purposes of marketing communications, enabling you to partake in our promotions such as competitions, prize draws and giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, the processing is necessary for our legitimate interests in which in this case are to study how customers and users use our products/ services, to develop them , to grow our business and to decide our marketing strategy.
*In relation to User Data that we have obtained through cookies on our website and online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining backups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business.
*In relation to Technical Data (that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website) we process this data to analyse your use of our website and online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
*In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject.
*In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim.
*In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business.
We do not collect any sensitive data about you; Sensitive Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not collect any information about criminal convictions and offences.
We do not carry out automated decision making or any type of automated profiting.
- HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the EU advertising networks such as Facebook based outside the EU, providers of technical, payment and delivery services, fraud detection agencies and data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the electoral register based inside the EU
6. MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business)
Under the Privacy and Electronic Communications Regulations, we may only send you email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or ( ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing communications without your consent. However, you may still opt out of receiving marketing communications from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by sending us an email at: [email protected]
We also have an unsubscribe button at the end of our emails.
If you opt out receiving marketing communications this opt out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registration etc.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your data with the parties set out below;
*Service providers who provide IT and system administration services.
*Professional advisers including lawyers, bankers, accountants, auditors and insurers.
* Government bodies that require us to report processing activities or otherwise disclose your personal data.
*Market researchers and fraud prevention agencies.
*Third parties, to whom we sell, transfer or merge parts of our business or assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
8. * INTERNATIONAL TRANSFERS
We share your personal information within our group of companies which involves transferring your data outside the European Economic Area (EEA)
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. Such as;
* We may transfer your personal data to countries that the European Commission have approved of as providing a suitable level of protection for your personal data by; or
* If we use US based providers that are part of US- EU Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
*Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection as it has in Europe.
If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
- DATA SECURITY
We have put in place security measures to prevent your personal data from becoming accidentally lost, used, altered disclosed or accessed without authorisation. We also allow access to your personal data only to employees and partners who have a business need of such data. They will only process such data on our instructions and keep it confidential.
We have procedures in place to deal with suspected security breaches and will notify you and applicable regulators if such a breach occurs if we are required legally to do so.
10. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purpose we collected it, including for the purposes of fulfilling any legal, accounting or reporting requirements.
When deciding what the correct period of time to keep the data is we look at the amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that includes the right to request access, corrections, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consented) to withdraw consent.
You can see more about these rights at; https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you want to exercise any of the rights set out above please email us at; [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights) However, we may charge a reasonable amount if your request is found to be unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your rights to access your personal data (or to exercise your other rights) This is a security measure to ensure that personal data is not disclosed to persons who have no rights to receive it. We may also contact you to ask you for further information in relation to your request to act more speedily.
We try to respond to all legitimate requests within one month. Occasionally it may take longer if you have a particularly complex request. In this case we will contact you.
If you are not happy with any aspect of how we collect and use your data you have the right to complain to the Information Commissioner’s office (ico) the UK supervisory authority for data protection issues (www.ico.org.uk) We should be grateful if you were to contact us in the first instance if you have a complaint so that we may try to resolve it for you.